Tax Professionals Handbook

Taxpayers may confirm acknowledgment of their North Carolina returns with their tax practitioner or ERO and are advised to wait six weeks from the date of acknowledgment before calling or writing NCDOR to inquire about the status of a refund check.

If a taxpayer and/or spouse owe money to the NCDOR, another State agency, or the IRS, the amount owed may be deducted from the refund. This debt will delay processing of the taxpayer’s refund because all claims against the refund must be resolved before a refund check can be processed. This is the same policy that applies to a paper return.

Refund Inquiry

A taxpayer may inquire about the status of an income tax refund by calling 1-877-252-4052. When inquiring about the refund, the taxpayer should be prepared to provide his or her social security number, name and address, the North Carolina acknowledgment date and indicate that the return was filed electronically. An ERO or transmitter may inquire about the receipt of an electronic return, reason for refund delay, and date refund check is issued if the ERO identifies himself/herself with their EFIN.

A taxpayer may also inquire about an individual income tax refund by accessing the “Where’s My Refund?” feature on the NCDOR’s web site at www.dornc.com.