Our Mission, Vision, Values, and Goals
Mission Statement
To administer the tax laws and collect the taxes due the state
in an impartial, uniform, and efficient manner.
Vision Statement
The North Carolina Department of Revenue is a national model for
revenue agencies. Relying on best practices, and with technology as
an enabler, we continuously find innovative ways to increase efficiency
and productivity in all areas of Departmental operations and tax
administration.
Values of the North Carolina
Department of Revenue
The North Carolina Department of Revenue
is guided by certain
fundamental values.
CUSTOMER SERVICE
We will be responsive to the needs of our customers by providing
timely, clear, accurate, comprehensive and courteous responses.
In addition, we will be accessible and consistent in our approach
and actions in delivering customer services while maintaining
professionalism and a commitment to quality.
EMPLOYEE INVOLVEMENT
We will encourage teamwork, promote problem-solving, support
initiative and innovation and encourage a spirit of cooperation
as evidence of our commitment to our most valuable assets...our
employees.
ORGANIZATIONAL INTEGRITY
We will require the highest level of ethical conduct in our dealings
with the public while maintaining consistency and equity in the administration
of North Carolina's revenue laws, including complete disclosure of
the rights of taxpayers.
PRODUCTIVITY
We will accomplish our mission through the efficient use of resources,
the active promotion of positive thinking, and effective leadership
centered around knowledge based (data-driven) decision-making.
EDUCATION
We will promote as organizational values: (1) the education of
taxpayers to enhance their ability to comply with North Carolina's
Revenue Laws and; (2) the creation of a continuous learning environment
for our employees focusing on career development and enabling
employees throughout the organization to achieve the highest quality
job performance possible.
ACCOUNTABILITY
We will be accountable to our customers (internal and external)
for superior performance and quality measured against the highest
standards for departments of revenue across the nation.
Strategic Goals
The Department of Revenue has five primary goals that provide
strategic direction for the agency. Energies and resources within
the department will be focused on attaining the following goals:
Maximize tax compliance and State tax revenue for the citizens of North
Carolina by leveraging analytical tools and repositories of tax data to
improve return on investment of the Department’s compliance programs.
Improve constituent services for North Carolina taxpayers by increasing
accessibility, speed and accuracy through electronic services and education,
to make it easier to comply with the tax laws and do business with the
Department.
Improve agency efficiency and effectiveness through training and education,
process improvement and automation to provide more and improved services to
the taxpayers of North Carolina at reduced costs.
Maximize public trust through strong security, well-designed systems and
quality customer service so as to encourage the use of e-services.
Build a more customer-centric, innovative culture at the NC Department of
Revenue to enable and sustain an e-government organization by becoming an
employer of choice, understanding customer needs and empowering employees
with the authority, information and training to resolve taxpayer issues.
Last modified
on: 05/08/08 11:28:46 AM.
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